Contact Daakly — support, billing and business enquiries
How to reach Daakly: support hours, the grievance officer, and what to include so a shipment problem gets resolved on the first reply.
Questions
- How quickly do you reply?
- Support is staffed Monday to Saturday, 10:00 to 19:00 IST, and email is normally answered the same working day. Formal grievances are acknowledged within 15 days, as required of an intermediary in India, and usually far sooner.
- Something has gone wrong with a delivery. Who do I raise it with?
- Raise it with us first. We book the shipment and hold the booking record, so we can see the full scan trail and open a case with India Post on your behalf. Going directly to the post office without the booking reference usually costs you a day.
- Can I get an invoice with my GSTIN on it?
- Yes. Add your GSTIN in settings and it appears on every invoice issued after that point, so you can claim input credit. Invoices already issued cannot be reissued with a GSTIN added retrospectively.
Services
- Business Parcel — The lower-cost parcel lane, at contractual rates.
- Speed Post — India Post’s fastest lane, at contractual rates.
Main pages
Daakly is operated by Yahatech Solutions Private Limited, 51/D Goyal Complex, Opp. Ashima Tower, Bodakdev, Ahmedabad, Gujarat 380054, India. Email team@daakly.com.
Daakly on Instagram
This site needs JavaScript. A plain-text summary for machines is at /llms.txt.